Customer Service

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Activity overview

Latest activity by Customer Service
  • Customer Service created an article,

    What is your returns/exchange policy?

    All products sold on Rich Mom Gear are final sale. Additionally, Rich Mom Gear does not accept returns or exchanges unless the product was damaged upon arrival.

  • Customer Service created an article,

    I want to cancel an order, what can be done for me?

    Unfortunately, we are unable to cancel an order once it has been processed. All products sold on Rich Mom Gear are final sale. Since we strive to dispatch orders efficiently to meet the expectation...

  • Customer Service created an article,

    Will my garments shrink in the wash?

    All of our garments are pre-washed. shrinking should be minimal, if noticeable at all.

  • Customer Service created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more

  • Customer Service created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

  • Customer Service created an article,

    How can I update my shipping address after an order has been placed?

    Rich Mom GearĀ  is more than happy to update the shipping address associated with your order. Please share your updated shipping address by reaching outĀ  at this link and be sure to include your ord...

  • Customer Service created an article,

    How long will it take for my order to arrive?

    Please allow 7-10 business days from your order date for shipping on domestic orders (shipping times may be less). If over 14 business days have elapsed and you still have not received a shipping c...

  • Customer Service created an article,

    How do I wash my products?

    We recommend machine washing cold and tumble dry low with like colors. If your item has a graphic, we recommend turning it inside out to preserve the print. If your item has a zipper, please zip co...

  • Customer Service created an article,

    Do you ship Internationally ?

    Yes, at the moment, we ship to the following countries: Australia, Canada, Mexico, New Zealand, Israel, Argentina, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, and Sweden.

  • Customer Service created an article,

    My package has not arrived and the tracking information states that it was delivered. What can be done for me?

    Unfortunately, if your package has been declared as "delivered" Rich Mom Gear is unable to support accommodations for this occurrence. For damaged or missing packages, we recommend filing a claim t...